Group & Private Tours
Frequently asked Questions
What is a private tour?
Private tours are for groups larger than our maximum regular tours that want to tour together, groups that require a specific time or folks that are looking to experience the tours on their own. Many times these tours can be curated to a group’s specific needs so please ask, as we want to make your experience memorable!
Is there a minimum PAX to take a private tour?
No, we can take 1 person on a tour if desired
Is there a maximum tour size?
Depends on the city and sometimes tour timing. We excel at developing solutions to accommodate most requests.
How do I hold a tour date and time?
For independent travellers your tour will be confirmed upon receipt of payment. For large groups and corporate tours we require a (non-refundable 20%) deposit to hold a booking spot
What is the payment policy?
For independent travellers, complete payment is required at the time of booking.
For large or corporate groups we offer two options: a 20% non-refundable deposit paid at the time of booking, with the balance 2 weeks before the tour or we offer a 5% discount if you provide full payment upfront.
What forms of payment do you accept?
1. Bank Transfer/ Wire Transfer - Amounts are simply transferred from bank to bank through online banking. There are no booking fees.
2. PayPal - Use your credit card securely through our PayPal® link. Note that a PayPal® service fee of 4.8% is included.
What is the guide tips policy?
While tips are not obligatory they are greatly appreciated by our incredible guides. We are happy to include the gratuity at the time of booking in the amount of your choosing so your group doesn’t need to worry about it and can just enjoy the tour.
What is the cancellation policy?
For groups under 10 guests: Once a tour is booked and paid, it is non-refundable. We understand that plans may shift and we are happy to reschedule your tour at no additional charge (based on availability, of course). Or we can offer credit to be used towards a future Secret Tour.
For groups of 10 or more guests: We offer the ability to hold your booking with a non-refundable 20% deposit. The tour must be paid in full 2 weeks prior and at that point is non-refundable. We do offer to reschedule tours, based on availability or can offer credit towards a future Secret Tour. For more info please see our Terms and Conditions.
How far in advance do we need to select a date?
Feel free to request a date and if we can accomodate we will, within a 24 hour booking window. If a tour is booked within 2 weeks of tour date, payment will be due in full at time of booking and will be non-refundable.
How much walking (on average) is involved?
Our 5-star rated walking tours are typically 1 to 1.5 miles (1.6 - 2.41KM) and we can adjust this depending on the needs of your private tour needs.
Any age restrictions?
No, we welcome foodies of all ages! However, our alcoholic beverage tours require that guests show a photo ID at the beginning of the tour and must be of legal drinking age in the city of the tour.
Are your tours accessible to those with wheelchairs?
Great question! This varies city-by-city so please advise us if any one from your group has mobility issues.
Can your tours accommodate dietary restrictions or allergies?
Again this varies tour-by-tour but we absolutely try to provide dietary alternatives where we can. We take food allergies very seriously and request that you provide us with those persons with allergies at the time of booking. Because we work with independent restaurants and food suppliers, we cannot control the potential for cross-contamination and cannot accept responsibility for potential risk of allergen exposure.
Do you offer pick-up and drop off for your tours?
We do offer pick-up/drop-off depending on your exact location for a fee. Please contact us to see if we can accommodate you in this respect.
